Global On-Shelf Availability
On-shelf availability (OSA) has been on the ECR agenda locally and globally for many years. A wealth of knowledge, best practice guides, methodologies and tools aimed at assisting companies to implement OSA programmes are available.
The average out-of-stock rates across the industry have not improved over the last decade. The 2008 global study by Gruen and Corsten shows that the current average out of stock rate is still 8.3%, with, of course, notable exceptions in markets where local ECRs or companies have taken the lead in making a difference. The ECR Australasian Secretariat has put together the following resource document to assist you, your business and your trading partners in examining out of stocks, seeking to understand the causes and establishing best practice solutions based on global practices.
ECR Europe
On-Shelf Availability Reloaded 2011
OSA Reloaded is a diagnostic self assessment tool that contains what industry believes are the key barriers that exist in addressing OSA. By using this tool and the associated case studies steps will be able to be taken in your own company to overcome the last remaining barriers that exist to maximise OSA and improve customer satisfaction. http://www.ecr-all.org/content/ecropedia_element.php?ID=13873
ECR Asia Pacific On-Shelf Availability Alignment Project 2011
ECR Asia Pacific OSA working group conducted an online survey between July and September 2011 aimed at gaining insights and measuring current attitudes towards OSA across the region. http://www.ecraustralasia.org.au/storage/on-shelf-availability/ECR%20OSA%20Survey%20Results%202011.pdf
White paper - Approaches to measuring on-shelf availability at the point of sale – 2006
The white paper outlines a uniform measurement methodology that uses POS data. Based on an out-of-stock index, the methodology permits more accurate comparison of the OOS rate by different categories, countries and sales channels. The method can be leveraged to initiate a continual improvement process that will ultimately increase on-shelf availability, improve the revenues of both manufacturers and retailers, and make customers happier. http://ecr-all.org/content/ecropedia_element.php?ID=12181
Optimal Shelf Availability (OSA) - Increasing shopper satisfaction at the moment of truth - 2003
The ECR guidebook on optimal shelf availability shows retailers and manufacturers the importance of improving product availability and the right approach to making significant improvements. http://ecr-all.org/ecropedia/Supply%20Chain/OSA?PAGEN_1=6#nav_start
ECR United Kingdom
Availability 2007
A series of Availability reports, tracking the UK performance across 200 products and 160 stores. http://igd.com/our-expertise/Supply-chain/In-store/3503/Availability-2007/
Promotional On-Shelf Availability – Insights and Best Practice
An online resource identifying the weak points across the supply chain that impacted the availability of promoted products in store. Highlights best practice processes and activities to enable improved promotional availability. http://igd.com/our-expertise/Supply-chain/In-store/2654/Promotional-On-Shelf-Availability-Insight-and-Best-Practice/
